TORONTO–(BUSINESS WIRE)–SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2021 Project Management Emotional Footprint Awards, naming four vendors as champions. According to feedback provided by their end users via SoftwareReviews’ comprehensive online survey, the following vendors are leaders in this category:
What makes the SoftwareReviews Emotional Footprint different? This isn’t your standard review process. We include aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. We call this insight the Net Emotional Footprint.
“In today’s climate, finding good project management software is more important than ever. The pandemic has accelerated the move to remote work and it demands project management tools that can continuously assess the progress of projects that are being executed off-premises,” says Ugbad Farah, senior research analyst, Info-Tech Research Group. “Our Emotional Footprint Report shows that while cost is always a decision driver, things like service experience, contract negotiation, and product impact are extremely important when selecting a vendor in this space. This is inline with our client conversations. Organizations want project management solutions that are easy to use, vendors that will support them while implementing, and functionality that helps them perform better.”
Wrike, with a Net Emotional Footprint of +98, exceeded user expectations for product enhancement, and security projects. Workfront, with a Net Emotional Footprint of +93, was top-ranked for saving time, and ranked strongly on enabling productivity, enhancing performance, and integrity. Basecamp, with a Net Emotional Footprint of +96, was recognized for enhancing performance, enabling productivity, reliability, helping to innovate, transparency, fairness, trustworthiness, and altruism. LiquidPlanner, with a Net Emotional Footprint of +93, excelled in putting clients’ interests first and friendly negotiation.
In general, Project Management users were most satisfied with vendor reliability – and were most dissatisfied with vendors over-promising and under-delivering.
About SoftwareReviews Emotional Footprint Awards and Software Reports:
SoftwareReviews Emotional Footprint Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Emotional Footprint Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.